Employee Feedback Survey
For Manager
[Company Logo]
[Company Name]
[Company Address]
Name (Optional): [XYZ]
Department: [Customer Support]
Position: [Customer Support Representative]
Date: [DD/MM/YYYY]
Department Manager: [Name]
This survey questionnaire will determine the performance of your department manager based on your perspective. By answering this survey, you are helping the company to improve the quality of work of its managerial workforce. Below is a set of questions regarding the performance of your department manager for this year. Please place a checkmark (✓) on the cell corresponding to your response.
Questions | Always | Sometimes | Never |
Does your manager prepare weekly/monthly shift schedules in a timely manner? | |||
Does your manager check the operations regularly? | |||
Is your manager highly involved in resolving significant issues? | |||
Can your manager resolve issues within a short period? | |||
How often does he/she collect reports from you and your colleagues? | |||
Does your manager provide frequent feedback concerning your performance and that of your colleagues? | |||
How frequent does he/she conduct meetings or briefings with your department? | |||
Does he/she arrive to work on time? | |||
Does your manager treat you and your colleagues with respect and professionalism? |
On a scale of 1 to 5, with one (1) as the highest, how would you rate the written and verbal communication skills of your manager?
1
2
3
4
5
How would you judge the composure and collectiveness of your manager during hectic situations in the operations?
Above Average
Average
Below Average
Do you have a healthy relationship with your department manager?
Yes
Maybe
No
In general, how would you evaluate the performance of your department manager for the year that passed?
Very Satisfactory
Satisfactory
Average
Unsatisfactory
Very unsatisfactory
State further comments concerning your department manager’s performance here:
Your statements and responses on this survey are much appreciated. They are considered as highly confidential and will not be disclosed to any unauthorized entities outside the Human Resource Department.
__________________
Employee’s Signature
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