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[INSERT REAL ESTATE BUSINESS LOGO]
REAL ESTATE CLIENT SURVEY
[INSERT REAL ESTATE BUSINESS NAME]
[INSERT REAL ESTATE BUSINESS ADDRESS]
[INSERT CONTACT INFORMATION]
Dear Client:
We thank you for doing business with [INSERT REAL ESTATE BUSINESS NAME] and for giving us your trust and confidence with your recent purchase/sale.
In line with your recent transaction, we would like you to fill out this 00-minute survey form. We greatly value your opinion and thoughts as we strive to give you even better service in the future.
Rest assured that all the answers you provide will be kept in strict confidence and will be used only for the reason mentioned above.
[INSERT REAL ESTATE COMPANY NAME] CLIENT SURVEY
Transaction Date: | |
Name of Assisting Real Estate Agent: | |
Transaction Location: |
What was the nature of your transaction with [INSERT REAL ESTATE BUSINESS NAME]?
◻ Purchase
◻ Sale
◻ Others, Please Specify:
What did you purchase/sell?
◻ Apartment
◻ Detached House
◻ Vacation House
◻ Business Space
◻ Piece of Land
◻ Others, Please Specify:
How did you know about the real estate properties and services offered by [INSERT REAL ESTATE BUSINESS NAME]?
◻ Video advertisement
◻ Print advertisement
◻ Online advertisement
◻ Social media advertisement
◻ Recommendation from a friend
◻ A real estate agent contacted me
◻ I am already an existing customer
◻ Others, Please Specify:
Were you satisfied with the real estate services you have received?
◻ Yes
◻ No
How would you rate the real estate agent who provided you with the service?
◻ Very commendable service
◻ Somewhat commendable service
◻ Average service
◻ Somewhat poor service
◻ Very poor service
Did you experience any problem dealing with the real estate agent in your transaction?
◻ Yes
◻ No (Skip question no. 7)
If yes, which of the following problems did you encounter?
◻ Problem 1
◻ Problem 2
◻ Problem 3
◻ Problem 4
◻ Problem 5
◻ Problem 6
◻ Problem 7
◻ Others, Please Specify:
After the purchase/sale, did the real estate agent contact you for follow-up and for the execution of relevant procedures?
◻ Yes
◻ No
How would you rate the follow-up and the execution of relevant procedures?
◻ Very commendable service
◻ Somewhat commendable service
◻ Average service
◻ Somewhat poor service
◻ Very poor service
Did [INSERT REAL ESTATE BUSINESS NAME] meet your expectations?
◻ Yes
◻ No
How would you rate the company’s overall customer service?
◻ Very Satisfactory
◻ Somewhat Satisfactory
◻ Satisfactory
◻ Somewhat Unsatisfactory
◻ Very Unsatisfactory
How likely are you to recommend our company to your friends, relatives, and colleagues?
◻ Highly Likely
◻ Somewhat Likely
◻ Likely
◻ Somewhat Unlikely
◻ Highly Unlikely
How likely you to transact with us for your real estate are needs in the near future?
◻ Highly Likely
◻ Somewhat Likely
◻ Likely
◻ Somewhat Unlikely
◻ Highly Unlikely
Comments and Suggestions for Improvement:
Thank you for answering this survey!
Your feedback means so much to us at
[INSERT REAL ESTATE BUSINESS NAME].
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