CUSTOMER SERVICE SURVEY
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NAME (Optional) : [SPECIFY NAME]
ADDRESS : [SPECIFY ADDRESS]
PHONE : [SPECIFY PHONE]
DATE : [SPECIFY DATE]
Hello! We are [SPECIFY YOUR RESTAURANT NAME], available to serve you with your food needs. We are constantly working to provide and give out the best food service we could offer. This survey is a part of the process as every customer opinion is a valuable asset in the development and achieving a more stable and best food service. Your opinion is very important to build and improve constructive criticisms. Our goal is to be proactive in monitoring your satisfaction. Please help us do this by completing this survey form.
This part of the survey is about the food in the [SPECIFY YOUR RESTAURANT NAME]. Kindly check the box which best represents your view and add your comments where relevant.
How often do you usually eat in the [SPECIFY YOUR RESTAURANT NAME]?
☐ More than three times a week
☐ Up to three times a week
☐ Once a week
☐ Hardly ever. Please specify why.
Comments:
What’s the reason for your visit in [SPECIFY YOUR RESTAURANT NAME]?
☐ Dine In
☐ Leisure
☐ Event Celebration
☐ Business Appointment
☐ Others. Please specify.
Comments:
How did you discover [SPECIFY YOUR RESTAURANT NAME]?
☐ TV
☐ Newspaper
☐ Radio
☐ Internet
☐ Recommended by a friend
☐ Others. Please specify.
Comments:
Is there any specific time you prefer to visit the restaurant? If yes, what are the reasons?
[REASONS]
When you eat in [SPECIFY YOUR RESTAURANT NAME], what type of food do you normally eat and dine?
☐ Starter
☐ Hot main course
☐ Vegetarian main course
☐ Vegetables
☐ Fried foods
☐ Salads
☐ Desserts
☐ Fresh fruit
☐ Sandwiches
☐ Others. Please specify.
Comments:
How would you describe the food in regards to the value for money?
☐ Good value for money
☐ Reasonable
☐ Bad
Please give reasons.
How important is the price factor for you?
☐ Important
☐ Somewhat important
☐ Not really
How would you describe the variety of foods the [SPECIFY YOUR RESTAURANT NAME] offer?
☐ Excellent
☐ Good
☐ Fair
☐ Poor
Please give reasons.
What improvements, if any, would you like to see in the variety of foods [SPECIFY YOUR RESTAURANT NAME] offer?
[REASONS]
Are you concerned about the types of food you eat (i.e. do you prefer healthy food)?
☐ Most of the time
☐ Sometimes
☐ Never
☐ Others. Specify reason/s.
Comments.
Quality ingredients used in [SPECIFY YOUR RESTAURANT NAME] dishes?
☐ Yes
☐ No
How the [SPECIFY YOUR RESTAURANT NAME] dishes are prepared and cooked?
☐ Yes
☐ No
Please select the reason on your dine in experience with us.
Strongly Disagree | Disagree | Agree | Strongly Agree | |
1. The food is served fresh and hot. | ☐ | ☐ | ☐ | ☐ |
2. The food is tasty and flavourful. | ☐ | ☐ | ☐ | ☐ |
3. The menu has a good variety of options. | ☐ | ☐ | ☐ | ☐ |
4. The menu reflects the image and reputation of the restaurant. | ☐ | ☐ | ☐ | ☐ |
5. The food is consistent. | ☐ | ☐ | ☐ | ☐ |
6. The food was good value for the price. | ☐ | ☐ | ☐ | ☐ |
In this section, please choose the most applicable reason you prefer on the menu and how likely would you try them.
Menu | Very Likely | Quite Likely | Quite Unlikely | Very Unlikely |
1. [INSERT NAME OF FOOD ITEM] | ☐ | ☐ | ☐ | ☐ |
☐ | ☐ | ☐ | ☐ | |
☐ | ☐ | ☐ | ☐ | |
☐ | ☐ | ☐ | ☐ | |
☐ | ☐ | ☐ | ☐ |
This section is about the restaurant environment and service.
Please check as appropriate.
Most of the time | Some of the time | Never | |
1. I have to queue for a long time. | ☐ | ☐ | ☐ |
2. The portion sizes are about right. | ☐ | ☐ | ☐ |
3. The cutlery is clean. | ☐ | ☐ | ☐ |
4. The staff are well-presented. | ☐ | ☐ | ☐ |
5. The staff are helpful. | ☐ | ☐ | ☐ |
6. The staff are welcoming. | ☐ | ☐ | ☐ |
7. The general service is good. | ☐ | ☐ | ☐ |
8. The restaurant is very clean. | ☐ | ☐ | ☐ |
Please choose your level of agreement or disagreement with the following statements about the food services.
Strongly Disagree | Disagree | Agree | Strongly Agree | |
1. We were seated promptly. | ☐ | ☐ | ☐ | ☐ |
2. The server was friendly and patient when taking our order. | ☐ | ☐ | ☐ | ☐ |
3. Our server coordinated the timing of the courses perfectly. | ☐ | ☐ | ☐ | ☐ |
4. A server was there to take our order quickly. | ☐ | ☐ | ☐ | ☐ |
5. Overall, the service was excellent. | ☐ | ☐ | ☐ | ☐ |
6. The server was able to answer all our questions. | ☐ | ☐ | ☐ | ☐ |
7. Considering everything, our dining experience was a good value. | ☐ | ☐ | ☐ | ☐ |
Please check as appropriate with the following statements about the restaurant appearance.
Needs Improvement | Good | Satisfactory | Excellent | |
1. Was the restaurant’s outside appearance attractive? | ☐ | ☐ | ☐ | ☐ |
2. Did the outside appear to be clean - clear sidewalks, clean window and doors, etc.? | ☐ | ☐ | ☐ | ☐ |
3. Was the dining area attractive and spacious? | ☐ | ☐ | ☐ | ☐ |
4. Was the restaurant clean and attractive inside? | ☐ | ☐ | ☐ | ☐ |
5. How did you feel about the overall appearance of the restaurant? | ☐ | ☐ | ☐ | ☐ |
6. The cleanliness is impeccable. | ☐ | ☐ | ☐ | ☐ |
7. Food is presented nice and beautiful. | ☐ | ☐ | ☐ | ☐ |
8. The lighting and music are enjoyable and adjusted to appropriate levels. | ☐ | ☐ | ☐ | ☐ |
Do special offers on meals and prices attract you to a restaurant?
☐ Yes
☐ No
☐ Sometimes
How would you rate your overall satisfaction?
☐ Poor
☐ Fair
☐ Good
☐ Very Good
Comments.
Are there any other comments, suggestions and complaints you would like to make:
About the breakfast service?
[SUGGESTIONS]
About the lunch service?
[SUGGESTIONS]
In general?
[SUGGESTIONS]
Please supply the following details about yourself.
AGE:
☐ Under 16 years old
☐ 16-35 years old
☐ 36-50 years old
☐ 51 years old and over
SEX:
☐ Male
☐ Female
TYPE OF WORK:
☐ Managerial
☐ Administrative
☐ Clerical
☐ Manual
☐ Others. Please specify.
Would you recommend [SPECIFY YOUR RESTAURANT NAME] to a friend?
☐ Definitely
☐ Probably
☐ Probably not
☐ Definitely not
☐ Not sure
Based upon your experience, would you visit and dine in more regularly in [SPECIFY YOUR RESTAURANT NAME]?
☐ Yes
☐ No
Thank You for Completing This Survey. We Are More Than Happy To Serve You. We Hope To See You Again.
Comments