Restaurant Survey Questionnaire

RESTAURANT SURVEY QUESTIONNAIRE

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Restaurant Survey Questionnaire (English)

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TABLE OF CONTENTS

1. OBJECTIVES OF THE SURVEY QUESTIONNAIRE [PAGE NUMBER]

2. RESTAURANT DETAILS [PAGE NUMBER]

3. CUSTOMER DETAILS [PAGE NUMBER]

4. RATING AND SCORES [PAGE NUMBER]

5. CATEGORIES [PAGE NUMBER]

6. ADDITIONAL REMARKS [PAGE NUMBER]

1. OBJECTIVES OF THE SURVEY QUESTIONNAIRE

This RESTAURANT SURVEY QUESTIONNAIRE is formulated and disseminated by [SPECIFY YOUR RESTAURANT NAME] to attain and accomplish the following objectives: 

1. [SPECIFY LIST OF OBJECTIVES (ex. To assess and evaluate the overall operations of the restaurant from the customers’ perspectives, to provide an avenue for a more developed feedback mechanism, to enrich and develop the quality of the restaurant’s products and services, to improve the customer service and care approaches and strategies adopted by the restaurant’s employees)]; 

2. [SPECIFY LIST OF OBJECTIVES (ex. To assess and evaluate the overall operations of the restaurant from the customers’ perspectives, to provide an avenue for a more developed feedback mechanism, to enrich and develop the quality of the restaurant’s products and services, to improve the customer service and care approaches and strategies adopted by the restaurant’s employees)]; 

3. [SPECIFY LIST OF OBJECTIVES (ex. To assess and evaluate the overall operations of the restaurant from the customers’ perspectives, to provide an avenue for a more developed feedback mechanism, to enrich and develop the quality of the restaurant’s products and services, to improve the customer service and care approaches and strategies adopted by the restaurant’s employees)]; 

2. RESTAURANT DETAILS

	RESTAURANT BUSINESS DETAILS
COMPLETE NAME
PRIMARY PLACE OF BUSINESS
OWNERSHIP STRUCTURE
BUSINESS HOURS
BUSINESS DAYS
TYPE OF RESTAURANT
CONTACT DETAILS

3. CUSTOMER DETAILS

	CUSTOMER DETAILS
CUSTOMER NAME (OPTIONAL)
ADDRESS
DATE OF ISSUANCE
NAME OF THE RESTAURANT EMPLOYEE

4. RATINGS AND SCORES

	RATINGS AND SCORES
RATING	DESCRIPTION
[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor]	[SPECIFY DESCRIPTION]

5. CATEGORIES 

The designated customer shall assess and evaluate [SPECIFY YOUR RESTAURANT NAME] in accordance with the following aspects: 

1. Restaurant facilities and physical appearance.

2. Restaurant Food and Beverages.

3. Restaurant Customer Care and Service.

4. Restaurant Entertainment and Recreation.

5. Other relevant aspects.

1. RESTAURANT FACILITIES AND PHYSICAL APPEARANCE 

In filling out this survey form, you have to follow the instructions provided below: 

• [SPECIFY INSTRUCTIONS AND GUIDELINES]

• [SPECIFY INSTRUCTIONS AND GUIDELINES]

• [SPECIFY INSTRUCTIONS AND GUIDELINES]

	RESTAURANT FACILITIES AND PHYSICAL APPEARANCE
[SPECIFY SURVEY QUESTIONS AND FACTORS  (ex. Restaurant cleanliness, level of convenience provided, ambiance and structure, do you find the restaurant’s structure unique and pleasing?)];	[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor];    ◻ EXCELLENT   ◻ VERY GOOD   ◻ AVERAGE   ◻ POOR   ◻ EXTREMELY POOR

2. RESTAURANT FOOD AND BEVERAGES

	RESTAURANT FOOD AND BEVERAGES
[SPECIFY SURVEY QUESTIONS AND FACTORS (do you find the menu exciting and unique? Rate your level of satisfaction when it comes to the taste and quality of the food and beverages served; do you consider the price range as reasonable and fair? ;)]	[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor];  ◻ EXCELLENT ◻ VERY GOOD ◻ AVERAGE ◻ POOR ◻ EXTREMELY POOR

3. RESTAURANT CUSTOMER CARE AND SERVICE

	RESTAURANT CUSTOMER CARE AND SERVICE
[SPECIFY SURVEY QUESTIONS AND FACTORS (ex. Do you find the restaurant employees and staff presentable and respectful? Were you satisfied with their answers to your queries and questions? Were you able to get your food in a timely and efficient manner? Were your needs and concerns addressed and met by the staff in a positive, prompt, and efficient manner?	[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor];  ◻ EXCELLENT ◻ VERY GOOD ◻ AVERAGE ◻ POOR ◻ EXTREMELY POOR

4. RESTAURANT ENTERTAINMENT AND RECREATION 

	RESTAURANT ENTERTAINMENT AND RECREATION
[SPECIFY SURVEY QUESTIONS AND FACTORS (ex. Did you like the restaurant’s choice of music? Were you entertained with the recreational and entertainment section of the restaurant?	[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor];  ◻ EXCELLENT ◻ VERY GOOD ◻ AVERAGE ◻ POOR ◻ EXTREMELY POOR

5. OTHER RELEVANT ASPECTS

	OTHER RELEVANT ASPECTS
[SPECIFY SURVEY QUESTIONS AND FACTORS];	[SPECIFY ADOPTED RATING (ex. Excellent, Very Good, Average, Poor, Extremely Poor];  ◻ EXCELLENT ◻ VERY GOOD ◻ AVERAGE ◻ POOR ◻ EXTREMELY POOR

6. ADDITIONAL REMARKS 

Other than the parameters and questions provided above, please describe your overall dining experience:

[SPECIFY YOUR RESTAURANT NAME] gives utmost importance and value to its customer’s feedback and opinions. In line with this, please share your thoughts and additional recommendations which can help us improve and develop more our processes and restaurant facilities. 

THANK YOU FOR ANSWERING OUR SURVEY